Delivering the perfect property tour is key to optimising the sales process and increased conversion from enquiry to converted business.

The ‘Room’ modules are structured and focused on the presentation and housekeeping standards that should be exemplary for the guests staying at the accommodation.

The focus of this course is solely around the booking process that is taken via telephone.
The modules included will work through all aspects of varying customer types, their specific needs, the opportunity of any up sell and promotions, and above all making sure the call is always relevant and customer centric.