In this lesson, we will explore the guest departure and the importance of this to leaving lasting impressions with the guests. We cover how staff should continue to engage with guests during their check-out as well as the payment and invoicing procedures.

Evolving the Member Experience

In this module, we look at how guest services staff should present themselves and how they should greet and interact with guests. A friendly manner, smiling, being polite, and asking questions to help satisfy your guest's query will help to provide a high-class service that will ensure they have a memorable stay.