Tactics to ensure you extract key information from each corporate prospect in order to deliver a tailored promotion of your Club.

The service that is delivered by the server is the most important in any dining experience! A guest will expect a certain standard of food, but the engagement and observations skills that are key to ensure the ultimate standards are all in the hands of the team on the floor.

There are many public areas within the hotel where guests spend time, so to ensure the overall cleanliness and attention to detail is at the forefront of all the team’s thoughts and processes is paramount.